PAIA manual
Manual under section 51 of the Promotion of Access to Information Act.
This manual explains what records N³ Innovations holds, how to ask for them, and how we process personal information. It is published under the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).
1. About N³ Innovations
N³ Innovations is a private company providing mining technology and services in South Africa. It is based in Johannesburg, Gauteng.
2. Contact details
- Information Officer: Nkanyiso Gracious Maqubela
- Email: qhubela_nk@live.com
- Phone: 071 598 3895
- Location: Johannesburg, Gauteng
- Website: www.n3innovations.co.za
3. The Information Regulator's guide
The Information Regulator publishes a guide on how to use PAIA, in all official languages. You can get it from the Regulator's website at inforegulator.org.za, by email at enquiries@inforegulator.org.za, or at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. A copy is also available from our Information Officer on request.
4. Records available without a request
The information on this website, our company profile and our privacy notice are available to anyone without a PAIA request.
5. Records we hold
- Company records: incorporation documents, Memorandum of Incorporation, share register and board resolutions
- Financial and tax records: accounting records, financial statements, tax returns and bank records
- People records: employment contracts, payroll, leave and training records
- Client and project records: proposals, agreements, non-disclosure agreements, study reports and correspondence
- Supplier records: agreements, invoices and supplier registrations
- Health and safety records: our contractor safety file, risk assessments, certificates of fitness and training records
- Technology records: software, documentation, system logs and website records
Many records hold confidential information about our clients and partners, and access may be refused on the grounds PAIA allows.
6. Records kept under other laws
We keep records required by laws that apply to us, including the Companies Act 71 of 2008, Income Tax Act 58 of 1962, Value-Added Tax Act 89 of 1991, Tax Administration Act 28 of 2011, Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, Employment Equity Act 55 of 1998, Skills Development Act 97 of 1998, Unemployment Insurance Act 63 of 2001, Compensation for Occupational Injuries and Diseases Act 130 of 1993, Occupational Health and Safety Act 85 of 1993, Mine Health and Safety Act 29 of 1996, Broad-Based Black Economic Empowerment Act 53 of 2003, Electronic Communications and Transactions Act 25 of 2002, and POPIA.
7. How to request a record
- Complete Form 2: Request for access to record, available on the Information Regulator's website, and send it to the Information Officer by email.
- Give enough detail for us to find the record, say which form of access you want, and include proof of identity.
- If you ask on behalf of someone else, include proof of your authority to do so.
- A requester who is not asking for their own personal information pays the request fee set by the PAIA regulations (currently R140). Further access fees, for copies and search time, follow the regulations. We tell you what is payable before we proceed.
- We decide within 30 days of receiving the request and the fee. We may extend this once, by up to 30 days, and will tell you why.
8. Grounds for refusal
We may refuse access on the grounds PAIA sets out, including to protect the privacy of third parties, third parties' commercial or confidential information, the safety of people and property, legally privileged records, and our own commercial information.
9. If you are not satisfied
We have no internal appeal. If your request is refused, you may complain to the Information Regulator or apply to a court within the time PAIA allows.
10. How we process personal information
- Purpose: to run the company, deliver services to clients, manage suppliers and staff, meet our legal obligations and answer enquiries.
- Categories of people: clients and their staff, suppliers and service providers, employees, directors and shareholders, job applicants, and people who contact us.
- Categories of information: names, contact details, job titles, identity and registration numbers, bank details for payment, and the content of correspondence and project records.
- Recipients: our staff, professional advisers such as accountants and lawyers, service providers that host our email, files and website, and authorities where the law requires.
- Transfers outside South Africa: some service providers that host our email, files and website store information outside South Africa. We use providers bound by data protection terms that meet POPIA's requirements.
- Security: multi-factor authentication, encrypted devices, access limited by role, managed backups, and written agreements with service providers that process information for us.
See our privacy notice for how we handle information shared through this website. To object to processing or ask for correction or deletion, contact the Information Officer.
11. Availability of this manual
This manual is available on this website and from the Information Officer on request. We review it each year.
Last updated November 2026